How do returns work? What are returns?

Books are purchased returnable by most venues; this means they are allowed to return unsold
copies as long as the book is in print (and are also allowed returns for several months after the
book’s been taken out-of-print). Traditionally, publishers’ returns can amount to upwards of 35%
of the purchases. Because of the number of times a title’s handled – they’re handled at least three
times before they even leave the warehouse — damages are unavoidable. While we take the best
effort to collect for damaged material, we can not and do not guarantee that we’ll be paid for all
damaged merchandise. We reserve the right to discard any damaged copies of your book.